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RETURNS
Follow the guided procedure and complete the purchase in a few moments by choosing from various options
Delivery on the territory of Carrara and surrounding areas at no cost
Free shipping in Italy from 100 €
Free shipping abroad from 150 €
Cash payment only for deliveries in the Carrara area and payment by debit card and cards also on delivery
Credit card via Paypal Check out, Paypal account, Satispay account
All payment phases are guaranteed by a secure connection.
Payment by bank transfer For purchases by bank transfer
Cash on delivery possible
Any expenses due to customs activities are borne by the buyer who must also make sure before purchasing this possibility
for detailed info click here
RETURNS, NATIONAL SHIPMENTS, INSTRUCTIONS FOR RETURNS AND EXCHANGES
You can tell me at info@timarmogioielli.com the intention to return the products within 14 days of receipt of the goods. This means that you can communicate your intention to return the products within 14 days after the product has been delivered.
I recommend that you sign the return with reserve in case you notice that the package is damaged and you suspect a problem with the product.
Here is what you need to do: Make sure that the products are in the same condition in which you received them, that the packaging is intact, including the certificate and coupon.
Important: damaged products will not be replaced or refunded.
Prepare a document in which you indicate:
name and surname
date of purchase
date of receipt
reason for return
refund or replacement request
address to which the return can be collected
Remember to include the completed return form inside the package.
Notify me at info@timarmogioielli.com when the package is ready for shipment and I will organize the collection at the address you indicated in the form
without you having to do anything.
Attention! You will receive a refund of the exact cost of the product at the time of purchase.
How soon will I receive my refund? Once we have received your package and verified the eligibility of the return, we will proceed with the refund within 2-3 days with the same payment method that you used for the purchase: Purchase by credit card: the time required to view the refund your account depends on the institution that issued the card. We cannot make refunds by other means (top-ups on cards, postal orders, bank checks). Therefore, check the status of the refund by logging into your credit card account, PayPal account or your bank account. We recommend that you wait at least 10 days if you want to ask our customer service for verification.
TiMarmo gioielli di Tiziana Guerra
PI 01427890452
headquarters and laboratory in Carrara
Luogo detto Monticello
email info@timarmogioielli.com
DELIVERY AGREED IN THE MUNICIPALITY OF CARRARA and neighboring Free
ITALIAN SHIPPING COSTS WITH EXPRESS COURIER 24/48 HOURS € 4 for the first product + € 2 for each product over the first. FREE from 100 €
INTERNATIONAL base SHIPPING COSTS WITH GRACKED COURIER CLICK HERE