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RETURNS

Follow the guided procedure and complete the purchase in a few moments by choosing from various options

Delivery on the territory of Carrara and surrounding areas at no cost

Free shipping in Italy from 100 €

Free shipping abroad from 150 €

Cash payment only for deliveries in the Carrara area and payment by debit card and cards also on delivery

Credit card via Paypal Check out, Paypal account, Satispay account

All payment phases are guaranteed by a secure connection.

Payment by bank transfer For purchases by bank transfer
Cash on delivery possible

Any expenses due to customs activities are borne by the buyer who must also make sure before purchasing this possibility

for detailed info click here


RETURNS, NATIONAL SHIPMENTS, INSTRUCTIONS FOR RETURNS AND EXCHANGES

You can tell me at info@timarmogioielli.com the intention to return the products within 14 days of receipt of the goods. This means that you can communicate your intention to return the products within 14 days after the product has been delivered.

I recommend that you sign the return with reserve in case you notice that the package is damaged and you suspect a problem with the product.

Here is what you need to do: Make sure that the products are in the same condition in which you received them, that the packaging is intact, including the certificate and coupon.

Important: damaged products will not be replaced or refunded.

Prepare a document in which you indicate:

name and surname

date of purchase

date of receipt

reason for return

refund or replacement request

address to which the return can be collected

Remember to include the completed return form inside the package.

Notify me at info@timarmogioielli.com when the package is ready for shipment and I will organize the collection at the address you indicated in the form

without you having to do anything.

Attention! You will receive a refund of the exact cost of the product at the time of purchase.

How soon will I receive my refund? Once we have received your package and verified the eligibility of the return, we will proceed with the refund within 2-3 days with the same payment method that you used for the purchase: Purchase by credit card: the time required to view the refund your account depends on the institution that issued the card. We cannot make refunds by other means (top-ups on cards, postal orders, bank checks). Therefore, check the status of the refund by logging into your credit card account, PayPal account or your bank account. We recommend that you wait at least 10 days if you want to ask our customer service for verification.

TiMarmo gioielli di  Tiziana Guerra

PI 01427890452


headquarters and laboratory in Carrara

Luogo detto Monticello


email info@timarmogioielli.com

DELIVERY AGREED IN THE MUNICIPALITY OF CARRARA and neighboring Free

ITALIAN SHIPPING COSTS WITH EXPRESS COURIER 24/48 HOURS € 4 for the first product + € 2 for each product over the first. FREE from 100 €

 

INTERNATIONAL base SHIPPING COSTS WITH GRACKED COURIER CLICK HERE

 

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